Returns and Refunds
Returns are accepted provided you meet the terms and conditions listed below. Please note that not all items are covered by our return policy. Before you make your purchase read the complete return policy information.
You must fill out an RMA request form. Once this is completed and sent, please allow 5 business days for processing.
Important - Please Read
RETURNS - Please note, not all items are returnable.
RETURN AT CUSTOMER DISCRETION
All returns require a Return Merchandise Authorization (RMA). Returns without an RMA will incure a 35% restock fee. An RMA must be requested within 30 days of the original invoice date for non-defective product. Thereafter, all sales are final. All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards and owners manuals. Returns will be charged 20% restock fee unless a replacement order of equal or greater value is placed at the time of the RMA. The restock fee is not a penalty. It is a costly process to prepare for resale and restock product made of glass and gas. Shipping charges are non-refundable. When returning product, use a carrier that has tracking capabilities. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns.
SPECIAL ORDER AND NON-STOCK ITEMS
Return or order cancellation of special order items will be charged a 50% restock fee. If you are not certain about the product to order, please contact an Account Manager who will assist you in making the proper selection.
DAMAGE IN SHIPPING
The customer is responsible for inspecting the order for damages or missing items and reporting it within 24 hours. Reports after that time will not be honored. Product damaged in shipment will be replaced at no additional charge or credited to the credit card of original charge. The product must be kept in its original shipping packaging for ten business days or until the shipper makes inspection. Credit will be issued for the exact number of items damaged in shipment. Shipments not delivered by the delivery company will be reshipped at no additional charge. Fluorescent tubes will only be reshipped one time. After that, credit will be issued.