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FAQ

Frequently Asked Questions

How do I know it's safe to submit my credit card number?

Lightbulbplanet.com takes our customers' security seriously and our site is very secure. During the ordering process, if making a payment by credit card, the area in which the payment is made is a secured area of our web site. (A key, lock, or chain may appear in the browser's status bar to signify a secure area.) In this secure area, personal information will be encrypted and processed by an official employee of Lightbulbplanet.com. Personal information can also be submitted over the phone. To contact an account manager please call (877) 221-8182 (877) 221-8182 .

How do I cancel my order?
All products with written or expressed warranties will be gladly satisfied, replaced or credited within the warranty time limit. If you wish to cancel your order, call our Customer Service Department during normal business hours. Unless the order is for a specialty item or the product has already shipped, your order will be cancelled without penalty. If your order is for a specialty item, we will have to verify with the manufacturer that the order can be cancelled. You would be responsible for any restock fees charged by that manufacturer. If your order has already shipped, you will have to request an RMA (Return Merchandise Authorization) by following the Warranty Info Link prompts in the Customer Care Center. You will be responsible for returning the shipment. There will be a restocking fee and no reimbursement for the original S&H charge.

What methods of payment does Lightbulbplanet.com accept?
We accept Visa, Master Card, and American Express. If you prefer to purchase with a cashier's check, money order, personal check or purchase order, you must contact an account manager in our sales department. They will be happy to take your order, determine the freight and sales tax if applicable and advise you of the total. An order paid with a personal check will be held until all funds are available. This may cause up to a 3 week delay.

How fast can Lightbulbplanet.com get my order to me?
Provided that the product is in inventory your order will typically be delivered in 5 to 7 business days. If you need an order immediately, we recommend calling our account managers to ensure the products are in stock and can be shipped right away.

What happens if my order is lost or damaged?
Lightbulbplanet.com employs professional packers who are experienced in bulb shipping. With all the precautions taken by our staff to ship our products securely it is rare that an order is lost or damaged. In the instance that loss or damage does occur, our customer service department will correct matters to your satisfaction.

Will Lightbulbplanet.com sell my name and address to other companies?
Never! Any information provided is used by Lightbulbplanet.com only to serve our customers in the best and most efficient way. Your security is important to us and we do not sell our mailing list to anyone.

Can I order items that are not found on your website?
Yes! If there is a lighting product you have found on another website or in a catalog or store, we will be happy to get it for you. Please send an email or call one of our account managers with your product request.

Do you accept returns on Ballasts?
All sales are final on ballasts. However, we will accept returns under the following conditions:

Hardware failure within the warranty period
Items that were shipped incorrectly
Products with stated or implied warranties

In some cases, Lightbulbplanet.com inspects and tests ballasts for quality of construction. If these ballasts prove to be superior, we will provide a warranty that exceeds the manufacturer warranty.

Will you substitute items that might not be available?
Yes, Lightbulbplanet.com reserves the right to substitute comparable brands if necessary.